All communication through the worldwide computer network is subject to interruptions or delays, which may prevent or hinder access to our services. Vip-Fi disclaims responsibility for damages suffered by its customers, due to failure of services provided by third parties. Vip-Fi exempts itself from the obligation to process or treat any Personal Data if it believes that such processing or treatment may impute any infringement of any applicable law, or if it is used for any illegal, illicit purposes, or contrary to morality.
You, the Data Holder, are solely responsible for the accuracy, truthfulness, or lack thereof in relation to the Data you provide or for its outdatedness. It is your responsibility to ensure the accuracy of the data informed and to keep them updated.
Vip-Fi reaffirms its commitment to personal data privacy and, in compliance with Law No. 13.709/2018 ("General Personal Data Protection Law"), wants you to be informed about how we treat (example: collect, store, share, process, dispose of, among others) your Personal Data. In addition to guaranteeing your rights as the Data Holder, under the terms of Law No. 13.709/2018 ("General Personal Data Protection Law") These Terms aim to inform about practices related to the collection and use of information provided through our Access Channels. Please read its content in full before accessing our website, systems, filling out forms, or providing us with information.
In order to protect your personal data, Vip-Fi adopts the best market practices so that they are not improperly accessed or, in any way, violated.
These Terms may be updated at any time, as we value the efficiency of our work, and we are in constant improvement.
INFORMATION COLLECTED BY VIP-FI
We collect some types of information, including information that identifies or can identify you as an individual ("Personal Information"), as explained further below. Information you provide us through our website: Online Form: Privacy Form. Through this form you can submit a request about your personal information that is processed by Vip-Fi. If you make contact through the site, we will keep a record of our correspondence and some contact information may be collected, such as: First name, Last name, Email, Country.
Through the User Area (registration): In the user area, you can create an account to browse our Wi-Fi. Divided by registration forms, some information may be collected, such as: - 1. Manual registration: First name, Last name, Email, CPF (Brazilian ID), Phone - 2. Continue with Facebook: Email - 3. Continue with Google: Email - 4. Continue with LinkedIn: Email - 5. Continue with Instagram: Email - 6. Continue with Microsoft: Email - 7. Continue with Twitter: Email - Through the User Area (login): 1. Manual registration: Email - 2. Continue with Facebook: Email - 3. Continue with Google: Email - 4. Continue with LinkedIn: Email - 5. Continue with Instagram: Email - 6. Continue with Microsoft: Email - 7. Continue with Twitter: Email
Information that is collected automatically: When you access the site: when you visit our site, we collect certain information related to your device, such as: your device's IP address referral site which pages of our site your device visited date and time When you use the Services on our site: when you use our services on our site, we collect certain information related to your device, such as: Registration information - we log information about our customers and their users when you use any of our Services, including the Internet Protocol ('IP') address. Information collected by cookies and similar technologies - we use various technologies to collect information which may include saving cookies on users' computers. Customer feedback - When using our services, you may be asked to provide feedback (for example, in a satisfaction survey). Providing this feedback is totally optional. For more information, read the section titled 'Tracking Technologies and Cookies'.
Information from other sources:
We may receive information about you from other sources, including third parties, such as marketing partners, researchers, social organizations, and other sources, and combine them with other information we collect about you. If you access our services through a third-party account, such as LinkedIn, Facebook, Google, Instagram, Microsoft, Twitter, we collect data and information about you through these accounts in accordance with the policies and terms of these accounts.
FOR WHAT PURPOSES DO WE USE?
Your Personal Data collected will have the purpose of: Identify and authenticate You on our Access Channels Compliance with legal obligation, record keeping as Law No. 12.965/2014 - Civil Rights Framework for the Internet – within the scope of online environments Security monitoring of our Access Channels for your and our safety. Legal Framework Law No. 13.709, August 14, 2018. General Personal Data Protection Law – LGPD. Law No. 12.965, April 23, 2014. Civil Rights Framework for the Internet.
HOW DO WE SHARE AND DISCLOSE INFORMATION TO THIRD PARTIES?
Vip-Fi does not sell or share personal information provided by you on our Access Channels. We share and disclose information (which may include personal information) under the following limited circumstances:
SUPPLIERS, CONSULTANTS AND OTHER SERVICE PROVIDERS:
We may share your information with third-party vendors, consultants and other service providers that we hire to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analysis companies (for example, Google Analytics), product feedback or software providers, email service providers (for example, Sendgrid) and others. If Vip-Fi receives your personal information and subsequently transfers it to a third-party agent or service provider for processing, Vip-Fi remains responsible for ensuring that such third-party agent or service provider processes your personal information to the standard required by the current privacy laws, including LGPD.
We may choose to buy or sell assets, and we may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Moreover, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred or acquired by third parties. We will share collected personal data and information automatically in case of corporate movements, such as: merger, demerger, incorporation, and acquisition.
DISCLOSURES FOR NATIONAL SECURITY OR LAW ENFORCEMENT:
Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Vip-Fi operates based on the principles of information security with the aim of ensuring the confidentiality, integrity, and availability of information.
Ensure that access to information is obtained only by authorized persons;
Ensure that information is kept in its original state, aiming to protect it, in custody or transmission, against improper, intentional or accidental changes;
Ensure that authorized users obtain access to information and corresponding assets whenever necessary.
Ensure that the user's privacy rights are met according to current legislation.
PRECAUTIONS YOU SHOULD TAKE
Specific precautions are necessary to protect your devices against unauthorized access, they are: Do not write down your passwords, memorize or use a password vault application with encryption. Your password is individual, non-transferable and must be kept in absolute secrecy; Always use passwords composed of numbers, uppercase and lowercase letters, with at least one special character; Always keep your computers and devices updated, as updates fix security flaws; Use secure internet access; Always use antivirus and keep it active and updated on your computer and mobile devices; Avoid using public or shared devices; Do not open files or emails of unknown origin; Remember that all communication via the internet is subject to interruptions or delays.
VIP-FI CANNOT BE HELD RESPONSIBLE FOR THE FOLLOWING FACTS:
If your equipment is infected or invaded by attackers; If your equipment is damaged at the time of service consumption; Protection of information based on users' computers; Abuse of use of users' computers; Covert monitoring of users' computers; Vulnerabilities or instabilities existing in users' systems; Insecure perimeter;
ACCESS TO PERSONAL DATA, PROPORTIONALITY AND RELEVANCE?
The personal data collected on our Access Channels are accessed only by duly authorized professionals, respecting the principles of proportionality, necessity, and relevance to the objectives of our business, in addition to the commitment to confidentiality and preservation of your privacy under the terms of this Policy.
COMMUNICATION BY E-MAIL
Emails can be sent to optimize communication with you, so we can receive a notification when they are opened, as long as this possibility is available. We only send emails through the domain ending with the email end.
HOW LONG WE STORE YOUR DATA
Your personal data is stored for the necessary period or to fulfill legal obligations for which we are required to store them. Otherwise, we will delete them from our bases or make them anonymous so that with their processing it is no longer possible to identify you. At any time you can request the deletion of personal data. Due to legal force, even if you and our customers request deletion, we must keep the personal data provided for at least: 5 (five) years from the end of the relationship between us or your request for deletion, whichever comes first, according to Articles 12 and 34 of Law No. 8.078 of September 11, 1990 – Consumer Protection Code – CDC. 6 (six) months, at least, those collected automatically, counted from the date on which the interaction on our Access Channels was performed, according to Article 15 of Law 12.965 of April 23, 2014 – Civil Rights Framework for the Internet.
TRACKING TECHNOLOGIES AND COOKIES GOOGLE ANALYTICS:
HOW CAN I EXERCISE MY DATA HOLDER RIGHTS?
If you wish to access, review, update, rectify, and delete any personal information we have about you, or to exercise any other data holder right available to you under the General Data Protection Law - LGPD, you can fill out our "Privacy Form". Our privacy team will review your request and respond to you as soon as possible. Please note that we may still use any aggregated and non-identifying personal information that does not identify any individual, and we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any questions regarding this Policy or requests for the fulfillment of your rights, you or your legal representative can directly contact our Data Controller through the contact details provided below: full name - email If you wish to access, review, update, rectify and delete any personal information we have about you, or exercise any other data holder right available to you under the General Data Protection Law - LGPD, you can fill out our 'Privacy Form'. Our privacy team will review your request and respond to you as soon as possible.
This Policy should be interpreted according to Brazilian legislation. If any provision is considered illegal or illegitimate, the remaining valid conditions will remain applicable. The jurisdiction of the District of Vila Velha, State of Espírito Santo, is chosen for the resolution of any litigation or controversy involving this document.